Dealership service management software: A clear view of every job, all the time, from anywhere.
Service is hard to manage when the answer to every question lives in somebody's head, on a whiteboard or in a different screen. DealerRock keeps the repair order, jobs, technician time, parts, approvals, warranty and customer communication together, so your team knows what is happening without waiting on each other for updates.
Know exactly where every job stands without walking into the shop.
DealerRock shows every repair order on your service board with its current status, assigned technician, parts status, and customer approvals. Service writers can answer customers without chasing down technicians, and managers can quickly see what is moving and what is holding up the shop.
One digital service board. No whiteboards, side conversations, or constant status meetings.
What you get
Everything the shop runs on, in one place.
Work order management
Open, track, and close repair orders with the customer, unit, and history already attached.
Jobs
Multiple jobs per work order, each with its own labor, parts, and status, so partial progress is visible.
Technician Scheduling
Schedule jobs by technician, see assigned hours and keep track of work that has not been scheduled yet.
Custom boards and statuses
Create the statuses your shop uses, put them in the order that makes sense, and run separate boards for different kinds of work.
Technician mobile access
Technicians see assigned work, clock time, add notes and photos and request parts from the device they already carry.
Clocking
Time captured against the job it belongs to, which makes efficiency reporting real.
Parts requests
A technician shouldn't have to walk to the counter and hope somebody remembers which job the part belongs to. Requests stay tied to the work.
Estimates & approvals
Send an estimate, get a documented approval, and start work, knowing confidently that the customer has agreed.
Warranty
Track warranty jobs with the claim detail manufacturers ask for, separate from customer-pay work.
Recalls & bulletins
Track open recalls and manufacturer bulletins against the units they affect.
Customer messaging
Text the customer from the work order, including automatic ready-for-pickup notifications.
Set it up your way
Build service around how your shop actually works.
No two service departments run exactly the same. DealerRock lets you create the statuses that fit your process, arrange them in the order work moves through the shop, and update them as your operation changes. One dealer may use Intake, Waiting on Parts, Ready to Schedule, In Progress, and Completed. Another may organize service completely differently. DealerRock works either way.
“We looked at every notable system on the market to find marine service and inventory software. Nothing touches DealerRock for ease of use and ROI. We’ve run three rooftops on it for six years and would never go back.”
Bill H.
General Manager
Frequently asked questions
Not seeing your question? Ask us directly.
Can technicians use DealerRock on a phone or tablet?
Yes. DealerRock is a dealership service management software designed to run in-browser on responsive devices. Technicians see the work assigned to them rather than the whole system.
Can we require approval before work starts?
Yes. With our repair order software, estimates can be shared with the customer and their approval recorded against the job, so there is documentation before labor is spent.
How is warranty work handled differently?
Warranty jobs are tracked with claim detail and reported separately from customer-pay and internal work, so your service analytics reflect where revenue actually comes from.
Does service connect to parts inventory?
Yes. Because this is comprehensive dealer service software, parts are requested from the job that needs them, so demand, special orders and availability all reference real open work. See parts.
See your service department run on DealerRock.
Show us how your service department runs today. We'll walk you through what the same process looks like in our dealer service software.